If Beyond the Billable asked you what the BBA’s largest public service program is, what would you say? The Financial Literacy Program which reached over 1,300 students this past year? The Summer Jobs Program, which was one of the ten largest providers of Summer Jobs in the City of Boston? The Lawyer for a Day in the Housing Court Program, where 12,000 volunteers have assisted 15,000 unrepresented tenants and landlords since the program began? Any of them would be a good guess, but surprise, they would all be wrong. The BBA’s largest public service program is its Lawyer Referral Service (LRS).
Even though the LRS has been around for more than 50 years, it’s still looking for the best and most efficient ways to connect callers to lawyers who can help them with their legal needs. That’s why LRS Intake Coordinator Solana Goss attended the ABA National Lawyer Referral Workshop in Atlanta Georgia. Nearly 100 participants from across the country met to discuss ideas and share information about running a Lawyer Referral Service Program. Topics included panel management, website and marketing tools, protocol for new panel members, the role of a review committee, and more.
Beyond the Billable reached out to Solana to see what she took from attending the conference, and here’s what she had to say:
“As the intake coordinator of the LRS, I am always looking for ways that we can do more, and have a larger impact in the community. The conference offered programs to help improve marketing, lawyer-client relationships, and operations, all of which are valuable tools to help the BBA LRS expand our reach. Meeting bar staff and seeing how their services operate provided insight to our referral service as we look to respond to the ever-changing needs of the community.”
The Boston Bar Lawyer Referral Service is the only referral service in Greater Boston approved by the American Bar Association. To find out more about joining the LRS, please contact Solana Goss at firstname.lastname@example.org.